I had a blend jet that they recalled and blend jet sent a replacement. The new blend jet 2 has half the power of the original and the fully charged battery will barely make one smoothie. I contacted blend jet. They responded confusing me with another customer asking for pictures of my damaged packaging? Then they asked for a picture of the bottom of the blender which I sent twice. The pictures even showed up in the email chain when they were asking for it again. They responded a third time…this time asking for a video and another picture of the bottom. Frustrated by the run-around, I told them to forget it. Bottom line, the new improved version has much less power and no battery life. Plus their customer service is incompetent.