i ordered a personalised map with a love heart design on the chosen address and paid extra for proof before postage. When the proof arrived by email there was an error it took several weeks to fix this simple error i marked with an X exactly where i wanted the love heart to be but each time it would come back in a different place that i asked. I felt like banging my head against the wall. The service from Tiffany and Tom was awful "the proof will be sent this evening by 5pm" never arrived, "your print will be printed and posted today you will receive shipping confirmation by email by 5.45pm tonight" never arrived. it was very stressful as it was a special gift for somebody which took over 3 weeks to arrive. The product itself was really disappointing! On the website it shows a detailed map of the chosen area but when it arrived it had little to no detail at all and was printed on a piece of flimsy card. what a waste of money and disappointing gift.