“I ordered a print of our first dance and asked for a proof, which I'm grateful I did. Blim and Blum sent me a different version of the song, which I noticed was a complete match for the sheet music on MusicNotes.com I asked if they could do the right version or if we could change songs. I received no response. Over the next month I sent weekly emails asking to update the sheet music, all of which went unanswered. I then requested a refund, and still got no response. Ultimately I had my credit card reverse the transaction.”
“I ordered an item from them over a week ago and no progress has been made. I’ve emailed twice and used the chat feature, and even after 3 days, no response. I’m going to report this charge to Visa”
“I ordered and paid for expedited delivery. My credit card was charged and item never arrived. No response to emails, no response to chat message on website, no response to FB message and the phone number listed on the website is not a working number.”
“Ordered on the 10th October for a 16th October delivery date. It is now the 31st and has NOT arrived. Discussed issue with customer service last week who assured it was to be delivered the next day, 5 days later, still not here and now can not contact them! Horrendous service.”
“Nice idea, but completely the wrong wording for the song, also the print isn't framed correctly as it is rippling. Expensive item you could print off yourself and frame yourself. Very DIY. Check everything before 30 days, because even if it's faulty, they won't do anything. It took us a long time to realise the mistake, because it was hanging in a not so prominent place as I was disappointed with the quality.”
“We ordered a print of our daughter and husband’s 1st dance for their 1st anniversary. The print only contained notes and no lyrics. The lyrics to their song are meaningful and beautiful. This print has no meaning. I did review the print, however I thought it was to confirm spelling. I have contacted customer service multiple times with no resolution. I am beyond unhappy, disappointed and dissatisfied!”
“The process was a breeze, turnaround for the proof service was within a day and shipping to the US was fast. The piece is beautiful and I know they will treasure it, with the lyrics from their first dance as newlyweds”
“Horrible product and worse customer service. Nothing on the map that I ordered was legible. Couldn't believe it left the company in this state. When I contacted Blim & Blum, I was told that it printed to the specs. So? When asked for further help, kept getting pushed off and no response at all.”
“Just days before xmas I purchase the wrong frame for my picture and got in contact with their team and they responded to my error immediately and changed the color of the frame for me without delaying the shipment. When the product arrived it was perfect, exactly what I anticipated it to be. So happy and satisfied with this online store and have been recommending them to everyone”
“From start to finish my experience was nothing but positive. I left my purchase too late and Tom was nothing but helpful and got my wedding anniversary to gift to me in time for my husband 👍👍👍”
“Great idea and excellent gift. The design and presentation were really well executed. The item shipped super quick in time for Christmas and my SO loved it. Very cool and unique great service”
“Super Gift - and What A Range! A friend had been looking for just such a print for a long time, for a blank kitchen wall and it was not hard for me to find exactly what he wanted from Blim and blum. I noticed there was a message on their page that custom changes were possible as my friend wanted somethign added to it. Their customer service helped out via chat
Easy to order and it arrived on time, securely packaged and very pleased!”
