Really frustrating. I just read recent reviews about the same issue I'm going through. My return has been received on the 15th and I've been contacting them since then, as they only acknowledged the return after 9 days when they sent the generic email "we got it"... yeah right? 9 days ago. I told them I will dispute it through PayPal and they immediately replied that I will absolutely get my refund and not to dispute it through PayPal as it will slow down the process. Still no refund and no reply to my persistent emails. I will make an official complaint through European Commission's Online Dispute Resolution. It is ridiculous and frustrating. I ordered clothes from Cider and returned them and I was refunded 2 hours after I dropped them to the post office. For Boohoo it takes 21 days as per their policy to fool people into giving up. Please do not buy if you care about your budget. I should've read the reviews before 😭