Shocking, appalling, almost unresponsive customer service that tell lies! You sent screenshots to me stating my refund was processed when it had actually failed at your end so nobody had even checked this through! You were just taking it at face value the refund was processed! You did not respond to me for about a week initially, this is completely unacceptable customer service and also customers cannot speak to a human. How can you provide customer service when you do not verbally engage with your customer??!!! You have lots of very poor reviews that you need to consider. I have also placed a reviee on trustpilot and with citizens advice regarding still waiting for a refund. My next step is trading standards!