Donna Bennett
They took payment out of my account and then immediately sent me an email saying they canceled my one of my outbound flights as soon as my money was in thier hands. They gave no explanation as to why they canceled. They won't refund me even though they are the ones who canceled the flight. I was thinking I could just let them keep all my money and book another outgoing flight with another airline (an extra $600 out of my pocket) and then keep my reservation with them returning home. I was not even asking for a refund or for them to change dates. They told me if I missed the outbound flight (How can a take a canceled flight?!) , they would kick me off the flights I already have booked and paid for to come back! So basically they want to keep all my money and use me "missing" thier nonexistent canceled flight as an excuse to kick me off my flight coming back so they can sell that ticket to someone else and still keep my money as well. How are they able to get away with doing this? It's clearly intentional. It's clearly fraud. I reported them to my bank and they are investigating, so my bank/credit card company are going after them to try to recover my money. The customer service reps give robotic scripted responses and will not even try to help, and they won't let you talk to a Supervisor. BA is literally the worst airline I've ever dealt with. I should have booked through Air France like I usually so. They would never treat me in this appalling way.
2 years ago
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British Airways has a 1.8 average rating from 264 reviews

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