Would give zero if I could. We upgraded to World Traveller Plus for a flight from Cape Town to London. One of the seats wouldn't recline. It was broken. They offered us no alternative during the flight. After, British Airways would offer no compensation claiming that a reclining seat was a bonus not a feature. Absolutely dreadful.
6 months ago
British Airways has a
1.8
average rating
from
256
reviews
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