Re booked covid cancelled flights (twice) was told I had to pay an extra £2. BA took £4. Then put it back and took £102 from my credit card. It took 7 weeks to get it paid back. This wasn't about covid and cancelled flights it was about the unauthorised taking of money from my account. Several emails BA admit to several errors. I was lied to, many false promises even told money had been paid back and sort it with your card provider, which was false. I spent hours on premium rate calls to no avail and many e- mails. Although not a lot I would have paid interest on this money. And only through persistence I got my money back. When I asked for compensation I got a swift NO. Terrible arrogant service from supposedly Britain's flag carrier???
3 years ago
British Airways has a
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297
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