I arrived at LHR T5 a full 3 hours before my flight. Check in apps and machine’s were not working and the check in staff were overwhelmed. It took 2.5 hours to check in and a further 30 mins to clear security. The flight was then delayed for 2 hours. Really poor service at LHR
2 years ago
British Airways has a
1.8
average rating
from
260
reviews
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