We arrived at Terminal 5 on Friday 25, we waited for our luggage, nothing arrived, we were told it would be 30mns, the after 40mns it will be another 20mns Then nothing, BA doesn’t know where our luggage is so we filled in ‘forms’ and left. Our luggage was found Sunday 27, picked up at 1600 by delivery company from airport. It’s now 10am Monday 28 Feb and still no luggage. We traveled Business Class, the food was dreadful, no more legroom than Economy, just an extra seat in the middle. We want to support you BA, but you don’t care about your customers. WHERE IS OUR LUGGAGE