Really gone down hill - I travel with many airlines. Even the budget airlines are doing better that BA these days. My recent experience at Terminal 5 was abysmal! Delays embarking - no explanations - stood on the transit to the plane for 25 mins - asked staff why and were met with rude responses. Delays at baggage drop - staff chatting no explanation. Delays on return - no bay ready after hours of delays for baggage or some nonsense!! They have their own terminal and cannot run it smoothly - it’s really very poor. All of our connecting airlines ran as smooth as silk! BA, have a word with yourself.