Utterly disgraceful behaviour by British Airways towards their customers. Our daughter and son in law are both busy lawyers based in Newcastle Upon Tyne. They got married in August 2020 and had to have a scaled down wedding due to COVID. Finally last Sunday 19th June, almost two years after their wedding they flew off on a long awaited honeymoon. Unfortunately the route was Newcastle to Heathrow to Pisa. On arrival at Pisa airport they were advised that their luggage hadn’t made it. One case would be on a later flight that day and would be delivered to the hotel that night. The other case would arrive the following day………….. It is now day 9 of their two week trip and still no luggage. Today they spent the day at Pisa airport in an attempt to retrieve their cases. They could not find one person who actually worked for BA and along with a huge queue of people experiencing the same difficulties they were finally forced to leave with no cases. They were told the cases are in a warehouse and it is impossible to find them. I emailed the CEO of BA to try and bring this to his attention. My plan was to email every day until the luggage turned up. Imagine my surprise when the second email came back blocked. Our daughter has tried everything, no one answers BA phone lines, emails are ignored and having finally got a reply on Twitter my daughter was told not to bother going to Pisa airport as there would be no one available to help. The luggage would catch up with them one day??????? This is our daughter and son in laws honeymoon and thanks to BA it has been ruined. We have given up all hope of the bags arriving before they fly home next Sunday and are very fearful that they will never see them again. A full honeymoon wardrobe along with many things of sentimental value are in the cases. As a mum receiving phone calls from a very distressed, upset daughter on what should be a perfect holiday I feel helpless and so upset for this lovely couple. British Airways you need to get your house in order.