The experience with British Airways is the worst, in the second part of our trip to Milan after paying first class we were thrown to the last 5 seats of the airplane. we returned to Miami in jan 6, and out of 14 bags 12 are still MISSING! (two days after)
The customer service representative was rough and maleducated( Mrs Jaquindr)
In my opinion the whole business perspective and customer satisfaction is lost.
1 year ago
British Airways has a
1.8
average rating
from
259
reviews
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