After travelling to Peru with 14 paramedics to participate in a charity trek, my luggage arrived 7 days after me. When attempting to collect my luggage, mine was the only one not to arrive. I immediately sought help and was informed to make a claim online. When my bag finally arrived 7 days later, the lock had been forced open, and everything inside the case was searched. They emptied my 1st aid kit and toiletries and threw all my clothing about, I felt completely violated. I have been treated appallingly from start to finish. For a month, I have been back and forth to British Airways, yet today stated, it is not their fault. This is utterly disgusting treatment!