I recently had the misfortune of traveling with British Airways, and it was an absolute nightmare from start to finish. As a former cabin crew member myself, I am appalled by the lack of professionalism and responsibility shown by the airline. Our outbound flight was canceled due to a cabin crew shortage, an operational issue that is entirely the responsibility of British Airways. Yet, they treated it as if it were an act of God, showing a complete disregard for their passengers. We were rescheduled on 3 flights as opposed to 2 to arrive at our destination a day late, with no compensation or offer to extend our stay. This was not only inconvenient but also resulted in a loss of precious vacation time. The return journey was no better. Our flight was delayed multiple times for hours at Heathrow, with the final delay being 1 hour and 44 minutes after already being delayed for hours. This lack of transparency and honesty is unacceptable. They wouldn’t tell us why they were delayed and didn’t offer anything. They just made everyone wait for no reason. To add insult to injury, we were offered a mere £4.99 refund for non-functional Wi-Fi, which is a slap in the face considering the extent of our inconvenience. Rest assured, this amount and any other money will be spent on any company other than British Airways. It’s clear that British Airways is comfortable with lying, gaslighting, and stealing both time and money from its passengers. Their request for cooperation after such a debacle is laughable and embarrassing. I strongly advise anyone considering flying with British Airways to think again. There are plenty of other airlines that value their customers and provide the service and respect they deserve. Avoid British Airways at all costs!