on May 10th I flew British Airways into Istanbul on Business Class with 2 bags. Both bags arrived at baggage claim with 1st bag. 12" cut straight through my brand new TravelPro Elite Hard Shell, and 2nd bag. Tumi had 5" cut straight thru hard shell. Filed a claim at airport. Have never heard from anyone. No way to contact a live person. Online claim filing is like being on a loop, it never finishes or resolves. Never again.
11 months ago
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