I took a return flight to Joburg.
The flight out was late, and I missed by connection. Lost 24 hours in Joburg.
The return flight delayed for 11 hours, a few hours before departure.
Appalling communications to customers, and "fobbed off" at every opportunity.
The company is too busy fulfilling ridiculous DEI quotas, hence the service delivery is so awful.
11 months ago
British Airways has a
1.7
average rating
from
297
reviews
