The fight was delayed in the very last minutes. The wheelchair service was very bad. The assistant did not instruct my mother to get the luggages before she exited the airport. When we realized that she did not have luggages with her, it was too late as the security gate was already closed. Many items in the luggages must have been damaged and so far we still have not yet received the luggages. But that was not all. I cancelled my checked-in bag booking just to be able to add one extra bag. They confirmed me that the payment was successful but the first booking still remained. They have not refunded me so far.