They have a terrible website and app. Their customer service is atrocious. I paid for a seat, they offered me an upgrade that I took so they canceled my seat. Then told me days later I wasn't actually eligible for an upgrade, and they won't refund my first seat or give me the same seat I purchased so I paid more for a worse seat and they will literally do nothing to help.
9 months ago
British Airways has a
1.7
average rating
from
297
reviews
