I used to fly BA a lot when I lived in North London. Then Terminal 5 was a disaster with constant delays. Huge queues. The onboard service became abysmal. the staff seemed self-entitled. I witnessed some horrible rows between staff and customers. And BA planes always seemed delayed. Honestly now fly Ryanair in preference to BA. More reliable, on time and staff on board better. And now hear BA are calling Port Stanley in the Falklands "Port Argentinos" on their online maps. What an insult to all the British servicemen who died there. BA is an embarrassment as our National Carrier.