Hours Wasted, Money Lost, Zero Accountability I’ve now had to deal with four or five long calls to British Airways — each over half an hour — because they cancelled my original flight and messed up reissuing the tickets by booking it for the wrong month. Because of their repeated errors I’ve incurred hundreds of pounds in extra costs: • I’ve had to change my Guernsey–London flights twice to match their changes. • I’ve had to hold off booking my Bangkok–Koh Samui leg, which has only got more expensive as a result. Despite being promised an upgrade when they first cancelled my flight, nothing has been honoured — and today, after an hour on the phone, I got absolutely nowhere. I was told there was nothing they could do until after I fly — at which point I might get some ‘coupons’. That’s insulting when I’ve lost real money and time. British Airways has wasted my time, cost me money, and shown no accountability at any stage.