Abandoned by BA. No help. No honesty. BA2717 was cancelled due to weather — fair enough. But when we were rebooked, British Airways told us (via their app) that our flight was now due to leave at 11:00am. Instead, we sat in Funchal airport until 17:17, with no staff, no updates, and no support. Elderly passengers were forced to sleep on the airport floor because we were warned we might not be reimbursed for accommodation. It was cruel, negligent, and in breach of duty of care. Now BA is lying about the timeline to avoid paying compensation, despite their own pilot confirming the delay was caused by internal crew and technical problems — not weather. Their responses have been robotic and dismissive. I've been left with no choice but to take this to CEDR and the CAA. BA: this isn’t over.