Due to an absolute refusal from BA to link two connecting BA flights as one had been booked with Avios (which they deny any relationship with despite owning them) our luggage missed a flight to Barbados causing us unnecessary stress and anxiety, e- mailed requesting the return flight to be sorted - no chance - all efforts met with deliberate confusion and deflection of any responsibility . many e mails and contact but to all the other complainers below I can advise that the only thing worse than being ignored by their service staff is actually communicating with them - condescending , self serving and rude. Best advice is to use another provider.