What a disappointment this company is. Truly. After being gifted a beautiful hat that I was excited to wear, I reached out to customer service to exchange for the appropriate size. This is a brand new, unused item and I was informed there is absolutely no method available to exchange sizes. A simple exchange that any retailer can accommodate and they are absolutely unwilling to assist. I also attempted to call and discuss on the phone as I thought surely there was some misunderstanding, but they do not reply to call. I would NOT recommend purchasing anything from them and will be sure to let everyone know that as well.