Absolute scum. Purchased a flight with "Comprehensive Insurance or Refund Protect" + "Service package - Premium" which says "No extra charges by BudgetAir for changing & cancelling your flight"
I am unable to make my flight now due to COVID and they can't/won't cancel / change my flight. I am fighting with them now to get a refund as this is clearly covered in their refund policybut they are impossible to contact and they do not respond to emails.
Terrible experince and aweful company. Avoid at all costs.
4 years ago
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