“I am writing to express my deep dissatisfaction with the service my mother-in-law received from BudgetAir regarding her recent travel plans.
Her original flight from London to Lahore, scheduled for August 7th with a stopover in Istanbul, was changed without adequate notice or consultation, causing significant inconvenience and distress. Initially, her flight was rescheduled to August 7th with only a 45-minute stop in Istanbul. We contacted BudgetAir multiple times to express our concerns about the impracticality of such a short layover, which would likely result in her missing the connecting flight to Lahore.
Despite our efforts, no one from BudgetAir addressed our concerns, and the flight was changed again. The new itinerary involved a flight from London to Antalya with an 11-hour stop, followed by a flight to Istanbul with a 1,050-minute layover, and finally to Lahore on August 8th.
This itinerary was not feasible as it required a Turkish passport to travel to Antalya.
Since BudgetAir was not respodning, this time we contacted Turkish Airlines, we were informed that the mistake was on BudgetAir's side. Ultimately, we secured a new ticket, and she travelled on August 9th, missing her son’s wedding due to the two-day delay.
This experience has been incredibly disappointing and has caused undue stress and emotional distress to our family. The lack of communication and the unprofessional handling of the situation by BudgetAir is unacceptable.
I request a formal apology and compensation for the inconvenience and additional expenses incurred due to these changes.
I hope BudgetAir will take this complaint seriously and improve its customer service to prevent such issues in the future.”
“They are scumming people I still waiting for nearly 500 euros refund ,they are criminals they even using random email adress and adress to add to you booking .you can be lucky but they don opera with a good intentions.they are stealing from people”
“3 December 2023 purchased a Virgin Airline ticket - £941-38. AFTER purchase was told the cost had increased by £400, but I would be refunded in 5 days to two weeks. In the meantime I purchased a second ticket with them as they were refunding me for my initial purchase.
We are now end of JUNE 2024!! Nothing received. I kept querying and was told the matter was with their PAX team who specialise in this.
Travis is a robotic voice who will only answer your specific questions. FRUSTRATING as there is NO CONTACT number to call and actually speak to someone.
A different person send you emails every time and I waited SO long to get a positive outcome that I missed the 90 day deadline to enable Credit Card company to look into the matter.
Perhaps this is their TRICK.... ..6 months and nothing.
DO NOT use Budget Air! You may receive your tickets promptly but ANY hiccup could turn into a nightmare like mine.
There is a Travel Agent called Budget Travel- easy to confuse the two, but they are different entirely.
My entire holiday was compromised by not having the extra funds to enjoy - so quite honestly Budget Air UK - you are FIRED!”
“This company does not send you the correct information for the flights, they are not contactable and cause a great deal of panic. I had a lot of hassle dealing with the airline. Don't wait until your check-in. Get the ticket number and the correct booking codes (the ones they send will not work) way before. Or just avoid them, its not worth the stress.”
“This company is a scam. I bought a flight from Ho Chi Minh, Vietnam to Phuket, Thailand three days before my desired departure. The flight number on the booking was not a flight number. The airline confirmed that there was no booking under the name and the budget is reference number was nonsense.. Luckily I got the money back via American express charge back. I would also like to add that I reached out to them originally thinking it was a genuine mistake and they did not reply to any of my inquiries. They only respond to my inquiries when they receive the chargeback request.”
“Fraudulent company. They should be closed down. Bilal confirmed flights and sent details. Got to the airport and got told there was no booking. Called him again and he took 2 seperate payments. Now a few days on money has been withdrawn again. There is no way to contact these bunch of low lifes! Avoid!”
“Big time scammers! I booked a return ticket with them on 21st of March, after making the payment I got my ticket and was able to retrieve the ticket on the Qatar website however after a day i rechecked on the official Qatar website my ticket wasn’t being retrieved. They also charged me an additional refundable £20 admin fee.
It’s been 3 days I’m trying to contact them but no response.
There contact details are mentioned below.
020 8144 6786
+44 7488 891173”
“This is Fraud. These people are scamming money. They take your account details and charge any other price not discussed.
Ashraf Malik and Bilal are very fake and they have taken money from our 2 accounts.
Please please go somewhere else. These lot are fraud.”
“This is worst so called travel agency who should be removed.
I would give zero star, if this was on offer.
As a pensioner, I travelled alone and was excited to travel to South Africa but was met with no communication after informin Budgetair of the change of my time via Turkish Airlines request that I need to contact the above agency. I arrived at a point that cried enormously because the lack of communication.
The reviews bad reviews are warranted.
BUDGETAIR ARE CRIMINALS!!”
“*BE AWARE!!! FRAUD!!!! DO NOT USE*
Was looking for a deal online and came across budgetair
Got in contact and spoke to a guy called Billal
Acted like such a nice guy out there to help giving the best deals. Answers query’s straight away. UNTILL……
Now the real story starts
He asked me to pay half the outstanding payment to put the booking through, done that. He sent me a booking confirmation and everything and the requirement was to pay the remaining by the morning, which is the day of the flight.
Now they say if it’s too good to be true then it’s most likely not real.
Flight day is here and the remaining balance has been paid.
Arrived at the airport went to go check in and got told there’s no booking and the confirmation number/email does not exist!!!!
Had no choice but to turn around and go home!!!!!
Got played by a fraudster!!!
Remember how I mentioned how Bilal was answering questions and calls straight away, now trying to get a hold of him is the most difficult thing to do!!! I text him on WhatsApp as that’s the only way to get in contact, as he does not answer any calls stating what happened. He WhatsApp back saying the refund team will get back to me.
There’s been no refund, no calls, NOTHING!!!
STAY AWAY FROM THIS FRAUDULENT COMPANY AND KEEP REPORTING!!!!
There’s really low scums out there in this world!!!”
“Astoundingly non-existent customer service. Worst customer service evet! Chat after chat. Same statement that they can’t help with a simple change in booking. The fact that they don’t even have a telephone number to call says it all. STAY AWAY!!”
“NO STARS. DO NOT BOOK THROUGH BUDGETAIR.
Booked through Budgetair 2 return flights to Milan from Newcastle, flying with Ryanair.
Booked on 4 August.
Received Booking confirmation from Budgetair and itinerary from Ryanair
Had to verify my identity via Ryanair website. They could not find my booking. Called Ryanair they said the email address associated with my booking was not the email address I had used to book.
Contacted Budgetair – they insisted it was, and that I contact Ryanair.
Contacted Ryanair again – they told me they could not access my booking with the information I had and to contact Budgetair.
This went on and on in a loop of multiple emails. No-one resolved the issue and I am still unable to verify my identity, so cannot use the flights, without paying a fee at the airport.
Had to book new ones. Attempting to get a refund from Budgetair – they are not assisting and still insisting I contact Ryanair. Which I have told them on multiple occasions that I can’t do.”
“It’s a huge Fraud company ….please avoid them at all cost ….my husband tried to book 4 tickets with them to go to Pakistan …they took away 2760 £ from his account instead of 1460£ and then he never received any tickets ….they aren’t even responding for his calls ….now he is struggling to get money back through bank …May they be rotten in hell and would die like dogs Ameen”
“I had the exact same experience as what the other people here report. As one of the reviewers say, I was applied "hidden" insurance costs to which I have never consented making me flight more expensive than booking it directly with the airline company.
I contacted immediately (minutes after I realised I was charged a price that is not correct) the customer service by email. There is no other way to contact them, the "live chat" is a bot and there is no direct line. They have been totally useless and since 3 days they says they can't do nothing but I haven't even received my electronic ticket.
It's a pure SCAM! This company is operating in a way that is unethical and goes against any consumer rights and regulations.
Worst experience ever! I will never ever use them again and please never buy from this platform, it ill be a huge waste of your time, money and energy!!!!”
