I am writing to formally raise a complaint regarding the refund for our cancelled flight booking from Mumbai to Baku via Delhi with IndiGo Airlines, which was cancelled by the airline due to Pakistan airspace restrictions. It has now been over 12 days, and while IndiGo has confirmed that the full refund has been processed, we have yet to receive the amount through budget air . We have followed up multiple times and provided all relevant details, including the transaction ID, reference ID, and refund reference number. Despite this, your team continues to delay the process, repeatedly stating that they are still checking with the airline. This ongoing lack of clarity and responsiveness is both inefficient and highly unprofessional. Your customer support has consistently failed to offer any concrete updates, resorting instead to generic responses that do not address the issue. This has resulted in one of the most frustrating experiences we’ve had with any travel booking service. We are extremely disappointed by the lack of accountability and urgency being shown. We expect immediate action and a clear resolution. Please escalate this matter to a senior representative and confirm the refund status without further delay.