“this is the minimum star i can give other wise i would give in minus
as airline cancelled flight and i have sent many email and contact via live chat and get some contact number via forum but i could not contated and they didnt even replied my email for refund my money its been 3 months and they still didnt replied to me”
“Don't book with them. Book with the airline direct. Airline can then resolve all your issues directly. If you book with BudgetAir it becomes their responsibility to resolve your issues and they couldn't care less, are not capable of doing so and don't want to try. They'll just say that everything is the airline's responsibility, whilst the airline will just say everything is the agent's responsibility (which it is) and you'll end up getting bounced around between the two getting no help.
They misleadingly sell tickets with no baggage, claiming it can be added later when in reality all that can be added later is expensive excess baggage. Adding a simple checked bag requires a change of ticket type. Airline says this is possible and have issued a telex explaining this to BudgetAir.
BudgetAir refuse to carry out the changes to the ticket that the airline say are possible. They refuse to contact the airline to find out how to do the thing the airline says they can do. They can't even pick up a phone and call the airline. What kind of travel agent can't talk to an airline?
They admit that they are not using the correct booking system to make changes the airline say are possible. They are not able to provide the level of service you need because they aren't using the right system.
They arranged to call me, despite initially saying they have no phones. Agent calls me at 01:30am when I am highly likely to be asleep (and let's be honest they knew that which is why they chose to call me then so they didn't have to speak to me but could pretend they tried). Ask for call to be rearranged for working hours, am told this will be considered, but it doesn't happen. Upon chasing am once again told they have no phones. A travel agent with no phones at all anywhere in the building. If it were true it would be clearly unprofessional but it's clearly a lie, because someone managed to ring me at 01:30am.
Then the airline made a change to the itinerary. I am told by the airline that the ticket can be cancelled by BudgetAir for a full refund, if I don't like the itinerary change. BudgetAir refuse to cancel ticket and provide refund. They refuse to ask airline how to do this as per the problem before where they apparently don't talk to airlines.
The airline have informed me someone has accepted the change in itinerary. It wasn't me, I'm guessing BudgetAir did that without asking me.”
“Avoid these Clowns at all costs,as soon as you pay communication grinds to snail pace and they never answer calls and do not have physical office in London,I could go on and on but do not make same mistake by booking through this Circus as you will receive generic email responses rather than actual solutions”
“I requested for refund, they are are so irresponsible about their customers issues. They didn't reply me back about refund. Even they don't provide you any contact number so you can contact them. Would rate 0/10 about customer satisfaction and wouldn't recommend anyone as they don't care about customer feedback.”
“I would give 0 stars if possible. They clearly have staff giving good reviews on here for them because there isn't one nice thing to mention about them on social media. We cancelled our flights within 30 minutes of booking with them as we had stupidly booked the wrong month. They told us that our money would be returned within 5 working days. Since then, I have had numerous exchanges of emails fobbing me off...oh the airline is pending cancellation...the backlog of refunds is causing the delay in my refund...it will be 5 days...it will be 10-15 days...it will be upto 6 weeks. They are absolutely clueless! I contacted our airline who had no such booking or pending cancellation. We cancelled before the airline came into the equation. What they have done is illegal. DO NOT use this company. They also trade as TRIP.COM and TRAVIX They are scammers and will take your money without a refund and many didn't even recieve their eticket. Please check Twitter and Facebook to see the hundreds and thousands of people these companies have scammed. We have learned a very expensive lesson and worst of all will be stranded in Bangkok as they took our money for return flights home. Please avoid!”
“I booked a flight one way and I needed to change the date. I used their online chat and was sent an email quoting a total charge of 155 pounds9admin charge plus fare difference). I told them to go ahead and heard nothing back from them for a week. When I chased it they told me that the difference was over 1000 pounds. I could actually buy a ticket directly from Lufthansa for a cheaper price. I emailed countless times but they never answer your queries. Its just a standard reply and noone calls you. It is incredibly frustrating. I told them they have to honour the price I accepted and told them to go ahead with and book but a month later still no luck. They are awful when there is an issue.”
“I didn't have a bad experience, I had an absolutely terrible experience and I'm telling everyone about it, friends, social media, wherever, etc. Customer service is dreadful, but at least I eventually got a refund for my non-existent flight after writing a letter since it's so difficult to contact them any other way. Never mind all the additional costs I incurred because they failed to notify me that my flight was cancelled. We went to the airport in Tivat, Montenegro and were told that our Swiss Air flight to Amsterdam did not exist, and that Swiss Air doesn't fly out of that airport. We were meant to arrive in Amsterdam that evening, where we were going to have a lovely dinner with our son, daughter-in-law and grand daughter and had a reservation at a very nice and rather pricey Bed & Breakfast. After being told that our flight to Amsterdam didn't exist we booked a flight to Belgrade with hopes of getting a flight out of there to Amsterdam. Belgrade is a much larger airport and we had a better chance of getting something from there. Everything was booked that evening so we purchased tickets for the following morning. We then had to take a taxi to an airport hotel. Two tickets to Belgrade, taxi to the hotel, taxi back to the airport, two tickets to Amsterdam--we spent an additional $900 because of Budget Air's failure in every way. And of course, we missed out on our first night at our B&B in Amsterdam. This whole experience caused so much stress and anxiety--I will never use Budget Air again.”
“Absolutely raging with anger at Budget Air, booked a ticket from London Heathrow to Istanbul on the 11th August 2022 yesterday 1st June 2022, got a confirmation email saying the 14th August, waiting 1 hour on the chat, finally got through, and charged me an extra £484 to change to the 11th August, this site is a RIP OFF, will now take action against this robbing company. SCAMMERS”
“These are not professional people. Asked them to change my flight but they cancelled my ticket and didn't return my money. Total scam... Please guys be careful.”
“Same as many customers on here, needed to change a flight, was told on their chat that i coulf and to wait for an advisor. Maximum wait time 125 minutes. 13 hours later still nothing, lost my flight and money
Asked for a refund, ongoing 8 months, lots of emails from them saying different things. But no refund.
I have read many negative reviews on here where people have lost out. I am not going to allow this to happen to me, and i am taking them to court to get money back. I intend to get my ticket money back as well as costs and more.
Its all online and easy to do.
If you have lost money then get it back this way. I am going to”
“I booked a flight costing 429 GBP. I have booked many flights over the years and never made a typo - particularly because I use "Auto Fill" in Chrome, which fills in my name and address for me. On this occasion I was very surprised to see that I received a ticket with one letter incorrect in my surname.
I immediately wrote to Budget Air to ask them to remove the incorrect letter from my surname, but they refused. They said my ticket was non-refundable and that I would need to book a new ticket, therefore losing 429 GBP (524 USD). Obviously this is completely immoral and not acceptable. So, I called the airline in question directly and they corrected the typo. As it turns out, I would have been able to do this at the check-in counter as well.
Budget Air not only gave me false information about changing the incorrect spelling, but they also refused to let me speak to management about the issue.
This experience shows they are NOT to be trusted. I will not be using them again and I would advise everyone to book directly with an airline or use a different agency.”
“I would give 0 star if possible!!
I have been waiting for my refund for nearly 2 years!!
They don't give a damn about giving back any money!!
They keep 'making mistakes when re submiting my refund request to the airline'
Cheaters!!!”
“Awful customer service. Not easy to get through the chat, and when done, impossible to get anywhere with the "robo-humans", that if they reply, which on occasions they can't be bothered. I had to miss my flight to SouthAfrica during the Omicron drama, they reassured I could change the flight with no additional cost, but that of course was too good to be true - I was offered the most ridiculous options (eg. 48h+ 4 layover flight), with a very hefty tag as apparently the new flights are twice as expensive, even though the airline has kept similar prices. Operators are incredibly slow as they probably operate multiple chats at once, rude and careless. My first chat (of many attempts) lasted a whole hour, I was given TWO options on this whole time, both awful, and the lady concluded my chat saying that I can't make up my mind so she couldn't help me. So they make it easier to pay for a new flight than to go through this frustrating operation. Avoid like pest.”
“Useless and unprofessional. Needed to change/cancel a flight 4 days before departure, website says if it's such a short notice to call them. Phone number nowhere to be found. First advisor (or a humanobot by the way they speak) on the annoying chat first proceeds to give me a number to a random unrelated airline, then finally says there's no number for budgetair. Second advisor gives conflicting information about refunds, both take ages to reply, speak in codes and shortcuts, don't answer your questions at all, lie and suggest that you're the one trying to manipulate them. Filed a formal complaint, no answer. Avoid!”
“The price is fine. However if you want some service or need to make a change then it is absolutely terrible. What was a reasonably priced ticket turned out to be very expensive when the flight was changed. Nobody to speak to, a bot that gives very little choice and limited opportunity to live chat.”
“Lies lies lies, after two years I am still waiting for my refund. Sent them all of the evidence which took me ages to collate, end up they lying to me and to AMEX stating that the airline has already refunded me and then promised to refund my cc 5 times, to no avail. I have all of the evidence to support. AVOID AVOID AVOID.”
