I would give 0 stars if possible. They clearly have staff giving good reviews on here for them because there isn't one nice thing to mention about them on social media. We cancelled our flights within 30 minutes of booking with them as we had stupidly booked the wrong month. They told us that our money would be returned within 5 working days. Since then, I have had numerous exchanges of emails fobbing me off...oh the airline is pending cancellation...the backlog of refunds is causing the delay in my refund...it will be 5 days...it will be 10-15 days...it will be upto 6 weeks. They are absolutely clueless! I contacted our airline who had no such booking or pending cancellation. We cancelled before the airline came into the equation. What they have done is illegal. DO NOT use this company. They also trade as TRIP.COM and TRAVIX They are scammers and will take your money without a refund and many didn't even recieve their eticket. Please check Twitter and Facebook to see the hundreds and thousands of people these companies have scammed. We have learned a very expensive lesson and worst of all will be stranded in Bangkok as they took our money for return flights home. Please avoid!