“I booked a flight one way and I needed to change the date. I used their online chat and was sent an email quoting a total charge of 155 pounds9admin charge plus fare difference). I told them to go ahead and heard nothing back from them for a week. When I chased it they told me that the difference was over 1000 pounds. I could actually buy a ticket directly from Lufthansa for a cheaper price. I emailed countless times but they never answer your queries. Its just a standard reply and noone calls you. It is incredibly frustrating. I told them they have to honour the price I accepted and told them to go ahead with and book but a month later still no luck. They are awful when there is an issue.”
“I didn't have a bad experience, I had an absolutely terrible experience and I'm telling everyone about it, friends, social media, wherever, etc. Customer service is dreadful, but at least I eventually got a refund for my non-existent flight after writing a letter since it's so difficult to contact them any other way. Never mind all the additional costs I incurred because they failed to notify me that my flight was cancelled. We went to the airport in Tivat, Montenegro and were told that our Swiss Air flight to Amsterdam did not exist, and that Swiss Air doesn't fly out of that airport. We were meant to arrive in Amsterdam that evening, where we were going to have a lovely dinner with our son, daughter-in-law and grand daughter and had a reservation at a very nice and rather pricey Bed & Breakfast. After being told that our flight to Amsterdam didn't exist we booked a flight to Belgrade with hopes of getting a flight out of there to Amsterdam. Belgrade is a much larger airport and we had a better chance of getting something from there. Everything was booked that evening so we purchased tickets for the following morning. We then had to take a taxi to an airport hotel. Two tickets to Belgrade, taxi to the hotel, taxi back to the airport, two tickets to Amsterdam--we spent an additional $900 because of Budget Air's failure in every way. And of course, we missed out on our first night at our B&B in Amsterdam. This whole experience caused so much stress and anxiety--I will never use Budget Air again.”
“Absolutely raging with anger at Budget Air, booked a ticket from London Heathrow to Istanbul on the 11th August 2022 yesterday 1st June 2022, got a confirmation email saying the 14th August, waiting 1 hour on the chat, finally got through, and charged me an extra £484 to change to the 11th August, this site is a RIP OFF, will now take action against this robbing company. SCAMMERS”
“These are not professional people. Asked them to change my flight but they cancelled my ticket and didn't return my money. Total scam... Please guys be careful.”
“Same as many customers on here, needed to change a flight, was told on their chat that i coulf and to wait for an advisor. Maximum wait time 125 minutes. 13 hours later still nothing, lost my flight and money
Asked for a refund, ongoing 8 months, lots of emails from them saying different things. But no refund.
I have read many negative reviews on here where people have lost out. I am not going to allow this to happen to me, and i am taking them to court to get money back. I intend to get my ticket money back as well as costs and more.
Its all online and easy to do.
If you have lost money then get it back this way. I am going to”
“I booked a flight costing 429 GBP. I have booked many flights over the years and never made a typo - particularly because I use "Auto Fill" in Chrome, which fills in my name and address for me. On this occasion I was very surprised to see that I received a ticket with one letter incorrect in my surname.
I immediately wrote to Budget Air to ask them to remove the incorrect letter from my surname, but they refused. They said my ticket was non-refundable and that I would need to book a new ticket, therefore losing 429 GBP (524 USD). Obviously this is completely immoral and not acceptable. So, I called the airline in question directly and they corrected the typo. As it turns out, I would have been able to do this at the check-in counter as well.
Budget Air not only gave me false information about changing the incorrect spelling, but they also refused to let me speak to management about the issue.
This experience shows they are NOT to be trusted. I will not be using them again and I would advise everyone to book directly with an airline or use a different agency.”
“I would give 0 star if possible!!
I have been waiting for my refund for nearly 2 years!!
They don't give a damn about giving back any money!!
They keep 'making mistakes when re submiting my refund request to the airline'
Cheaters!!!”
“Awful customer service. Not easy to get through the chat, and when done, impossible to get anywhere with the "robo-humans", that if they reply, which on occasions they can't be bothered. I had to miss my flight to SouthAfrica during the Omicron drama, they reassured I could change the flight with no additional cost, but that of course was too good to be true - I was offered the most ridiculous options (eg. 48h+ 4 layover flight), with a very hefty tag as apparently the new flights are twice as expensive, even though the airline has kept similar prices. Operators are incredibly slow as they probably operate multiple chats at once, rude and careless. My first chat (of many attempts) lasted a whole hour, I was given TWO options on this whole time, both awful, and the lady concluded my chat saying that I can't make up my mind so she couldn't help me. So they make it easier to pay for a new flight than to go through this frustrating operation. Avoid like pest.”
“Useless and unprofessional. Needed to change/cancel a flight 4 days before departure, website says if it's such a short notice to call them. Phone number nowhere to be found. First advisor (or a humanobot by the way they speak) on the annoying chat first proceeds to give me a number to a random unrelated airline, then finally says there's no number for budgetair. Second advisor gives conflicting information about refunds, both take ages to reply, speak in codes and shortcuts, don't answer your questions at all, lie and suggest that you're the one trying to manipulate them. Filed a formal complaint, no answer. Avoid!”
“The price is fine. However if you want some service or need to make a change then it is absolutely terrible. What was a reasonably priced ticket turned out to be very expensive when the flight was changed. Nobody to speak to, a bot that gives very little choice and limited opportunity to live chat.”
“Lies lies lies, after two years I am still waiting for my refund. Sent them all of the evidence which took me ages to collate, end up they lying to me and to AMEX stating that the airline has already refunded me and then promised to refund my cc 5 times, to no avail. I have all of the evidence to support. AVOID AVOID AVOID.”
“Same as all the other reviews. 2 years I’ve been waiting for my refund, for a flight cancelled by the airline, which they confirmed would be refunded. TOTAL SCAM. Fobbed off with the same stock email response for 2 years. I’m sure the money has been refunded, just not to me. Tantamount to fraud. These charlatans should be investigated by the authorities. Giving the industry a really bad reputation.”
“Don’t use this company because they
wouldn’t refund money because I cancelled my one way air ticket two years ago but still waiting for refund. On that time they said, they will give nearly 60 % of total fair and with in five working days you will get your money in your account. Same time I got cancellation email as well from them. They don’t have any contact number besides making excuses all the time on emails. So please stay away from them”
“These scammers don’t even deserve one star rating . Absolutely terrible customer service , they don’t have a phone line and their chat feature is very slow.
I tried to change my flight and they quoted an insane amount, it was more than twice the amount if I rebooked a new flight.
They are very sketchy when you ask for information and evry agent quoted a different cancellation / change fee , which is just a scam.
Please don’t use their service or you would be in for a nasty surprise if you need to change / cancel your flight.”
“They are scammers and wont return your money 100%. It went from them saying a refund will be issued.Then the refund became a voucher only and they then requested i contact the airline for a refund. The airline had nothing to do with the refund as this was just to put me off. Then they asked me for written proof, from the airline. Stating the refund can only come from budget air. They then
went onto to deny any refunds. They will have an excuse for everything and have no telephone number to call them. The only way to contact them is to stay on waiting, all day long and be disconnected about 10times on there chat. DONT USE THEM !!”
“The worst horrible services. Stay away!
I had a voucher from covid restriction that I wasn't able to use cause they not supporting credit on them website anymore. Them systems is a robots who response the emails who never helps.
The worst horrible services I never have in my life”
