“Changing refund to voucher...
I have been waiting for my refund from BudgetAir since Feb. 2020. I have gotten a template response each time I have contacted them that they are waiting to get the refund from the airline (AirCanada). After waiting a long time, they told me I can only get a travel voucher which I cannot use in my country. I am so disappointed, I have lost a lot of money because of this. They told me to contact the airline, when I contact the airline they tell me to go back to the agent. Frustrating!!!!!”
“Standard story, took 11 months to get my refund. I'm still in disbelief at the quality of their customer service.
The approach that finally worked to get my refund - one morning I sent the same email every five minutes to every email address I could find for companies under the Travix umbrella (Budget Air UK Cheap Tickets NL, Cheap Tickets DE etc.). Each time I changed the email title very slightly e.g. Refund Enquiry 1, Refund Enquiry 2 etc. This approach must have caused havoc to their inboxes because within half an hour (approx 20 emails) I received my official PDF cancellation invoice. And two days later the amount was in my account.
I'm never using this company again in the future.
Good luck!
Tom
P.s they also have an additional customer service number they don't tell you about. First you want an O. Then you want that number two. After that the O again. Next a big old 8. Now another O. For our next number we're a one. What's that a 6! After that numero 2. Then you're after double 3. Lastly a peachy 5. - sorry I've had to put it like that, website being annoying and removing the post otherwise.”
“Booked a flight Newcastle to Aberdeen via London. Had to be in Aberdeen that night. After checking in waiting in departures to board the flight, a delay was announced which meant missing my connection in London. As no other flights were flying from London that day had to get my bags off the flight and rush to the nearest train station. Three trains a bus and two taxis later I arrived in Aberdeen late for my Covid test required to go offshore. I’d paid for a refund project with budget air. So after having my flight delayed missing a connection and being forced to abandon my flights altogether then forking out for a whole new means of travel I was then told I had no claim to a refund. Pathetic company, robbed me blind do not use these crooks”
“After flight was cancelled because of Covid-19 restrictions and airlines refunded money to third party agency which is budgetair i still did not get refund from them they ignoring my emails avoid if you want to keep your money”
“Paid for flights in Jan 2020 which were cancelled and still not received a refund. Hundreds of emails sent and just a generic reply. Avoid at all costs. You will simply get nowhere and end up out of pocket. Advise to take banking or legal route for return of monies owed. They are a joke.”
“costumer service is very poor once you buy the ticket with then that's it they will not care for you or answer your email never never buy ticket with this sit even they give u half price”
“People should ban this company. Don't ever book. If you spend 20 pounds extra for a ticket. That would be fine. But don't use this website for booking. I see few reviews are self reviews by them to grab customer. But don't get trapped with them. Honestly speaking.”
“Very bad customer service, I would say fraudulent.
They ask you to pay extra to protect your flight, then airline change the flight offering full refund, but BudgetAir will have to have their cuts of it. Scamming people of £100s everyday.
Their customer service are very unhelpful, very incompetent and they do not know what a regulatory body mean. One of their representative hanged up on me because it was the time to go home. I will never use this website again.”
“If my words is expected, I `m happy to write some illegal and unparlmentary words for this site. They are not accountable and answerable. I suggest not to book tickets, if they get even cheap.”
“Absolute scum. Purchased a flight with "Comprehensive Insurance or Refund Protect" + "Service package - Premium" which says "No extra charges by BudgetAir for changing & cancelling your flight"
I am unable to make my flight now due to COVID and they can't/won't cancel / change my flight. I am fighting with them now to get a refund as this is clearly covered in their refund policybut they are impossible to contact and they do not respond to emails.
Terrible experince and aweful company. Avoid at all costs.”
“I am a Korean. The service in our country is really fast. Nevertheless, I chose it because it was cheap. But it was the biggest mistake of my life. I would advise everyone in the world who has access to this place to see the status of its service to avoid it.
BUDGET Air is a fraud and a company that needs to be eliminated.
I'm amazed that there are customers looking for them. I have tried to contact you 100 times to get a refund of 40 dollars, but there have been 2 replies and everyone says to wait because of the corona.
What a rubbish enterprise.”
“From my experience, Budget Air have been fantastic with my refund because of Covid! Though it was a slow process (flight was due in August and just refunded now in November), I understood that not only would the company have thousands of cancellations to be dealing with but also having to work as an intermediary between the airlines. They emailed me as soon as the flight was cancelled (before I knew otherwise) to say they would be requesting a refund, gave me regular updates saying it was still being processed and, although it was a 'no reply' email, I didn't try chasing and had trusted their process. They dealt with it all for me - I didn't have to call one airline! Given I booked with them because they were a cheap alternative, I didn't expect any of this and thought I would have to do all the legwork. Second time I've booked with them (first time pre-Covid was absolutely fine too) and would use their service again! Thanks!”
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“They refuse to refund flights they confirmed were cancelled. Emirates airline has refunded them but they are saying that never received the money so their excuse first was that they are waiting for the airline to refund and now they are saying that the airline should refund me.
Do not give them your money. They have no intention of proceeding with flights and will not refund you.
Their customer service is limited to email via their website which returns errors to stop you from submitting.
They are just thieves.”
“They refuse to refund flights they confirmed were cancelled. Airline had never received the money so their excuse that they are waiting for the airline to refund is a lie.
Do not give them your money. They have no intention of proceeding with flights and will not refund you.
Their customer service is limited to email via their website which returns errors to stop you from submitting.
BudgetAir are thieves. Nothing more.”
“BUK-15742617. I advise everone to avoid BudgetAir and especially their travel insurance cover by REFUND PROTECT. Our flights in S. Africa booked in early february '20 could not take place as South Africa closed its borders due to Covid-19 We took BudgetAir's offer of Travel Insurance and made a refund claim based on this situation was TOTALLY beyond our control as one of the conditions in Refund Protects reasons in their policy for refunding us subject to their discretion. THEY REFUSED TO REFUND and have refused to state their reasoning. Someone should take these charlatans to court - I have submitted the details to the UK Ombudsman service.”
“Worst company to deal specially with customer service and bunch of uneducated staff seating who do not know how to reply the enquiry.please avoid do not book with company.no telephone ..only email no help lost trust in this company after booking twice .......big no 0 star company”
“I booked 2 return flights in Chile with BudgetAir.com. One has been cancelled and BudgetAir.com have insisted that I have to claim a refund or voucher through the airline direct. When I contacted the airline (twice) they said BudgetAir.com had to make the request. 3 emails and 5 phone calls later, BudgetAir.com will not make a request. The airline did provided me with the contact details for their support centre to travel agents and I passed this on to BudgetAir.com, but there has been no progress. Appalling service. Right now I would never use them again.”
“I booked a ticket from Sirnak to London (THY) through them. The service is second to none . I got booking number briefly after paying online then they send me the E-Ticket booking number. Everything was smooth .
When I read review on this site , I became nervous , but my experience with them was great . Hence , I have no hesitation in using them again and recommend them to others.”
