Awful customer service. Not easy to get through the chat, and when done, impossible to get anywhere with the "robo-humans", that if they reply, which on occasions they can't be bothered. I had to miss my flight to SouthAfrica during the Omicron drama, they reassured I could change the flight with no additional cost, but that of course was too good to be true - I was offered the most ridiculous options (eg. 48h+ 4 layover flight), with a very hefty tag as apparently the new flights are twice as expensive, even though the airline has kept similar prices. Operators are incredibly slow as they probably operate multiple chats at once, rude and careless. My first chat (of many attempts) lasted a whole hour, I was given TWO options on this whole time, both awful, and the lady concluded my chat saying that I can't make up my mind so she couldn't help me. So they make it easier to pay for a new flight than to go through this frustrating operation. Avoid like pest.