I booked 2 return flights in Chile with BudgetAir.com. One has been cancelled and BudgetAir.com have insisted that I have to claim a refund or voucher through the airline direct. When I contacted the airline (twice) they said BudgetAir.com had to make the request. 3 emails and 5 phone calls later, BudgetAir.com will not make a request. The airline did provided me with the contact details for their support centre to travel agents and I passed this on to BudgetAir.com, but there has been no progress. Appalling service. Right now I would never use them again.
4 years ago
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