Returned 2 items with seperate codes 7 weeks ago. Proof of delivery from 6 weeks ago. Lower value item refunded promptly. Then given the total run around, it has taken 6 weeks and over 30 chaser emails from me to get refund, tespite them confirming on the 2nd email that the item was received. Latest email refused to confirm if refund processed but told me to not chase for a further 14 working days! Appalling! They obviously bank on customers not checking for full refunds and pocketing the balance! I have used these guys before but never again!! avoid, there are plenty of others out there that are not ripping off their customers.