Web page address finder did not clear address so ended up with invalid address (mix of two). immediately informed them of the correct address which i was informed was updated on the order. Items dispatched 2 weeks later to the invalid address. Apparently once items are returned i will get a refund but not entirely sure as royal mail said they delivered the parcel somewhere. So after a frustrating set of communication with the complaints email address i still don't have the items and am waiting on a refund though i asked them to send me the items. No apology given and very poor communication and so not using them again. Will have to wait to see if the order is refunded.