The service was/has continued to be impeccable. The company is responsive, professional and couldn't be more helpful each time I reach out looking for help. The bags are higher quality and even nicer than I anticipated. I got "The General" and "The Sidekick". Both of them are constructed out of high-quality materials while looking clean and meticulously designed, with every detail on point. "The General" is the perfect size for me! I am a Hairstylist based out of the Portland, Oregon area where I go into different nonprofits and create haircutting programs within them. I can fit all of my clippers, scissors, products, cleaning supplies, mirror, blow dryer, smartphone gimbal and more with ease. This bag has been a game-changer for me and has helped me in ways I didn't realize it could. "The Sidekick" has surprised me with how spacious and capable it is as well. I really appreciate the size of it and the well-thought-out design that can also hold quite a bit of the necessities in a smaller, cross-body form. It is great for the times I am in a hurry and need only the essentials for my shorter events. I looked around and some other mobile types of solutions and am so happy I was lucky enough to come across By.Appt.Only. Being in the customer service industry makes me appreciate even more how great the service is. Combined with the impeccable design and high-quality products, I couldn't recommend them more. Thank you for doing what you are doing!