I am writing regarding a refund request for the prepayment made for a car rental under the above-mentioned booking reference. When attempting to collect the reserved vehicle, I was denied the car rental service on the grounds that my international driver's license allegedly did not meet the requirements. However, I would like to point out that immediately after this incident, I was able to successfully rent a car from another rental company using the exact same driver's license without any issues. Given that the service was not provided due to an unjustified reason, I kindly request: