People say that your company is a SCAM company, is that ture? I booked my car to travel to Glasgow airport. When I arrived with my family to collect our car they told us we needed utility bills, bank statements which you did not say was required, your terms and conditions are not clear at all. Not just my family stranded there confused and furstrated, many people were in the same situation as us. We were tired and furstrated for many hours, we tried calling your company many times and even their number is not a UK number, yet you claim to be a UK company. No one picked up the phone and now my phone bill is going to be sky high this month. Your customer service is non existent. My family and other people were in Glasgow airport for the whole morning for our hire cars, we couldn't come to any solution. We tried to transfer, or cancel our booking, now your company telks us that our booking is non-refundable. We will keep trying to fight this case. We do not think it's fair at all.