Courteous salesman dealt with us on arrival, and sourced a car that would need transportation from elsewhere explaining a £150 charge (refundable) on purchase unless the car was not as described, and it would be ready to test within a week. Nearing the end of the week having heard nothing, I repeatedly tried to contact the salesman. Not possible! Needing a new car we looked elsewhere and purchased an alternative. Contacted Carshop HQ to inform them and to ask for my the return of my £150 as a non show car most certainly does not fit the description! Oh surprise, the car was ready the next day! To be told over a phone call by the Carshop spokesperson that " i find it incredible that someone would by a car a day after the promised deadline" I felt was not very professional, especially as I tried to contact them many times . They refused to return my money. Will never have dealings with Carshop again. Very poor customer treatment.