I had an oil change scheduled for 8:00AM on 12/20. I was there on time. Sometime later the desk person came over and recommended a few extra things of which I added a tire rotation. Over an hour and a half later my car is still not done for a 15-minute job. Finally, 1 hr 45 minutes later (9:45AM) the service desk brings my bill to the check-out desk! Other people who came after me were out much sooner. Needless to say, THAT IS THE LAST TIME I GO TO CAR SHOP FOR ANY MAINTENACE. THEY WASTED MY TIME AND WERE MORE CONCERNED WITH PEOPLE COMING FOR A PRICE TO DO SUCH AND SUCH THAN A PERSON WAITING THERE FOR THEIR SERVICE TO BE COMPLETED!