Purchased a car from the Bristol branch. Worst car purchase experience I have had out of the roughly 10 cars my wife and I have purchased. I would not recommend them and would give them 0 stars. The main salesperson we dealt with was terrible, zero customer care. His sales approach felt like a 2 hour disclaimer of what is not covered and what Carshop was not responsible for and he couldn’t answer most of our questions to our satisfaction. Actually felt like he didn’t want to deal with us and wanted to get rid of us, and felt as though he had some underlying issues when dealing with us. They try very hard to up-sell you on products and services like paint and upholstery protection, Advantage plan and their discounted service plan. Be sure you know what you need. Despite me declining the paint and upholstery protection the salesperson persisted in trying to convince me for a further 10 minutes, asking me to explain my decision not to take it and even asking me to sign a document acknowledging I declined the service. Absolutely ridiculous! Also be pedantic when viewing the vehicle. Take pictures. After we had paid and signed the purchase agreement they “prepared” the vehicle and it came back with at least two scratches and a tiny dent which wasn’t there initially. The salesperson insisted they could not have caused “so many” damages in the valet service and that we didn’t take note of the damage before the purchase. He also said it’s not their responsibility to take note of all scratches and it’s a used car. Fortunately my wife did take pictures. This is also the reason why I didn’t take the service plan or other products. They seem to take no responsibility/ liability of any kind and I wouldn’t be comfortable handing over a vehicle to them. I didn’t trust that they would show due care for the vehicle or even that they would be equally competent as a manufacturers dealership when servicing the vehicle. The discounted service would not be worth the risk they posed.