We bought a car and bought it back the same day (2 hours later) as we noticed three chips in the windscreen. We were told by the member of staff at reception that they will be able to fix this for us and a manager would be in touch. After chasing for 1 week, 4 phone calls later we have finally received a call back to say that they will not fix this as it is not covered by warranty and "it could have happened at any time". I can assure you that it did not happen in the 2 hours after we drove the car away and was not noticeable until we could see it whilst driving the car in the daylight. I am disgusted in the "customer service" that we have been provided, firstly having to wait and chase for this long to be told that it is not their responsibility. I do not like to be accused of lying as this is not the case. Customer aftercare has been an absolute shambles and we are extremely disappointed. I expect responsibility to be taken by the Car Shop. As an additional comment, the pressure that is put on you to buy additional products and the business manager that dealt with the sale was extremely un-friendly and rude. I would expect a lot more from a company owned by the Sytner Group. Overall, my customer journey has been awful. I highly do not recommend a purchase from this company.