CarShop Northampton An awful experience from the start. I'll summarize as much as possible but I will leave at any names as I don't think it's nice to negatively, personally name. Viewed/test drove the car, rear seats wouldn't fold, was told that they would have to send to Jeep to get repaired as was going to take AT LEAST 10 days to complete. Magically, 7 days later the car was "sorted" although there's now a sound of broken metal every time you fold the rear seats. More of a bodge job I think than taken to Jeep for a proper replacement. I was then called up 3 times in the same day by 3 separate people, perhaps talk to each other? (a day before I originally said I was going to collect the car) asking when I was coming to collect my car, the rush for me to collect it was obvious as it was the end of the financial year. They agreed to pay for a month tax for me so that I would pick the car up early. They were aware I would be there for 6pm that day (after I told 3 separate managers I would be there). After literally hours waiting to be served I eventually got seen just before 10pm on a Friday night, almost 4 hours after we arrived. (I had already paid for the car at this point so I'm sure the business managers we're pleased to receive £32,000 to hit targets for the financial year). We were told at just gone 10pm that we could not take the car away today as there was no V5 to tax it, so needed to be done at a post office (which were obviously closed). We had been dropped off there by family. They offered to pay for a taxi home after a while (very reluctantly) but not back to collect my car (120 mile round trip) and then offered a loan car, after practically giving me no other option but to sign a legal document for the loan car and being told I was unreasonable by a manager for not wanting to sign a legal contract. When we come to collect the car the next day and being told that it had a full tank of fuel, it didn't so then had to go with someone to the petrol station for them to fill it up. There was an issue with the Oil Service light staying on after it CarShop had serviced it to be sold, which I called and emailed the same day I collected the car to inform them it needed to be switched off. Perhaps the car was not even serviced? Well I eventually got it booked it to be turned off about 7 weeks after I collected the car, along with, the car steering to the left and the passenger seat squeaking when someone sat in it. Well, it's safe to say none of it was done and they couldn't switch off the Oil Service light as apparently only Jeep can do that and they are not going to pay for it to be done. So that was a wasted 120 mile trip of fuel and warranty mileage wasted. Mechanics are clearly useless. One of the aftersales team, after telling me they couldn't reset the oil service light told me that they've never had to do this before so it's all new to them so they didn't know they couldn't reset it. However I have now received an email from somebody else saying that "Historically with Jeep, they have been kind enough to reset service lights as long as the customer had proof of the service being completed" which is the total opposite to what I was told previously. Before I left after a failed warranty repair, I was told "Please rest assured that this will be sorted for you". Well, it wasn't and won't be sorted. The tactic if they haven't done something right? Send you home and tell you over email the next day they won't be doing anything. The one and only positive I have to say is about Nicki, the brand experience lady, she is a fantastic and did everything she could to make it better, she did give us 2 tanks of fuel for the inconvenience however after all of this I feel this offer (which is all she could physically give herself) was not enough. In short, awful place to buy a car and I would steer well clear of CarShop Northampton. A legal scam.