By far the worst customer service I have ever received! From both a member of the sales staff (Amy) and the Cardiff General Manager. Rude, disrespectful, and very disregarding of me as a customer. I went in to enquire about a very nice looking Golf, that I found online, and i was met with hostility immediately. First, I was quite forcefully encouraged to take out a finance package, before I even saw the car, and then sighed at when said I would buy outright. When I finally saw the car it looked really nice!! But they then wouldn't let me see the service history, or tell me when the last service&mot was when I noticed an altered lead in the bonnet. The Manager then came over and laughed at when I mentioned selling my current car to my partner instead of them! He then refused to let me test drive the car unless I put down a deposit for the car today!! Stating, "unless you can by it buy the end of the week there's no real point..." I was then told to go test drive a Golf at another garage and come back and buy their car here! When I then complained about their customer service, stating that I felt like I had been treated unfairly and disrespected, the manager proceeded to imply I was the issue, saying "no one else has any issues.." This was a real shame as I really liked the car, but I have been totally put off purchasing from them due to the terrible customer service. I hope it was just a bad day at the office for these 2, and I really hope others don't get the same kind of service I was given.