Paid £99 to reserve a vehicle. Was told it would take 2 weeks to arrive. After me calling them countless times for a month and being told the car was in the prep centre, I was finally told that the car was reserved for someone else after they took my money from me. I was told there wasn't much they could do. After a long conversation saying how unfair this situation was and that I had paid first, they said they would contact the person and tell them of the error and that I would need to wait for them to call me when the car arrives. I called on 11/11 as still hadn't heard anything and was worried about the time I had waited for this car. By this time, I saw on their website that the car was showing as sold so I had a feeling the same had happened again. Surprise surprise, they had sold the car to someone without even contacting me at all whilst holding on to my money. I was so upset by this and told them I wanted a refund. Over a week later, still no refund. I've never been treated this bad by a supposedly reputable company. Absolutely disgusting service. I honestly would pay the extra and go elsewhere. Don't part with your money as you wont get it back!