My son purchased his car from this shambolic business. Trying to get someone to return calls or reply to emails is impossible. We have been waiting for the elusive Thomas Axon, ironically the Brand Experience Manager to return our calls for WEEKS. Nothing. So I can categorically say the experience we are currently encountering is abysmal. By contrast we have just purchased a car for my daughter from a local business. Far better experience and service all round. Avoid CarShop is my advice. I'd have given zero stars if there was an option. But there wasn't so begrudingly they got 1.