Anonymous
So I bought my first ever car from here about two weeks ago. There were no problems to start with and everything was fine up until I took the car home. I got home and my car wouldn't lock. I therefore drove it straight back to the CarShop Wakefield where I left it to be sorted. The following day I received a call to say it needed a new locking mechanism and the part would be here the following day. This overall had upset me because the car was supposedly 'MOTD' the day I purchased it, so surely they would have picked up that the car doesn't lock. Anyway, the following day arrived and still no news from them. I waited from Wednesday until Saturday when I phoned up. I was not passed onto the Wakefield store and was informed the part would arrive on Monday. This is nearly a week after I brought the car back. Monday came and still no news.This time I phoned and told them I wanted a refund because I was being messed about. A member of staff told me to expect a call the next day to sort out some documents. Tuesday came and went and still no call. So on Wednesday I decided to go down to the store. I was told that nobody there could refund me because those with authorisation had gone home. I e-mailed the manager expecting a reply by Thursday. Still no reply, so myself, my mum and my dad e-mailed the CEO of the CarShop. I finally received a call on Friday to tell me my refund had been sorted out and I was met with many apologies. The level of aftercare and customer service from this business is disgusting and I shall be recommending that everyone stays clear of this place. It has totally ruined my first ever car experience and I am extremely disappointed. NEVER BUY A CAR FROM HERE!
3 years ago
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