Anonymous
It stopped working after less than a month. When I emailed them, they sent a new battery. When that didn’t work they refused to send me a replacement device and asked me to troubleshoot their products during their 10-5 hours. What they did not consider is that most people work during those hours. I am unable to schedule a phone call from 10-5 on a weekday. I think it’s ridiculous to ask someone to take a day off for something like this as well as I am completely unwilling to spend my entire lunch break dealing with it. I’ve spent over $1,200 on your products in the past three years and this is how they treated me. DON’T BELIEVE THE TWO YEAR WARRANTY. It’s a complete lie. After less than a month I’m out $375 for a useless product. Shame on your company. I will not be suggesting any friends or family to buy this product. Between my spouse and I we have purchased three of the older model. You guys totally lost some loyal customers. I’ve never had anything but positive experiences until this really terrible one. So disappointed and will not ever suggest or recommend this product. Please be warned consumers, this company will not honor their two year warranty even if it’s only been a month.
2 years ago
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Cloudious9 has a 4.4 average rating from 1,187 reviews

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