I purchased a Samsung phone worth $200 for my mother. It stopped worked before the months warranty although it wasn't brought to my attention and finding time to travel to retrieve it and return it. But much to my surprise I was told it was no longer Coles problem, I had to take it to Samsung and even though lock downs are preventing me from travelling I'm sure Samsung wouldn't be open to be able to help at this time anyway. So a major company who should be helping people in this time have not been helpful nor empathetic towards something that was purchased from them. I bought the phone from Coles, not Samsung. They did. So if Samsung have a year warranty on all phones, then I'm sure Coles can justify the warranty within a even a 10 month period. Don't buy a phone from here just in case it is faulty and your stuck with it!!! Doesn't matter if u have the receipt, the box anything.