“I love shopping at Coles for groceries. In general Coles brand products are very good. Except the Coles brand berry cheesecake. Sour berries, nearly no cheesecake filling and the filling and topping was runny and base was tasteless. Wasn't nice at all.š”
“i went to coles today with my limited budget wanting to earn some knife credits. an item i brought, a tray of sausages. i tried to scan it flat and tilted but the code was not visible by the scanner, it was on the top. i had to tip it upside down so it could scan. when i lifted it up the seam gave way and sausages were every were. it was embarrassing and i was also sad about wasted food. the employee around immediately tidied and told me to take another one. i was not charged for it or blamed. but i would appreciate if they can place barcodes at comfortable locations on their packaging's. despite this experience i still like to shop at coles”
“We placed an online order as we were getting home from overseas and knew we would be tired, but knew we would need groceries. When we unpacked to cook dinner instead of 4 pieces of meat they had delivered one small fillet that was never going to feed a family of 4. I then had to go to the supermarket anyway and they couldnāt refund me, or give me a credit towards what I had to now buy because āItās a different departmentā
FOUR days later there is a partial refund with no explanation as to why. Apparently I should have checked what they originally charged me on my credit card because they knew they only sent 1 of the wrong item instead of 2.
I certainly wonāt opt for the āconvenienceā of shopping online with Coles again”
“The worst place to shop! Terrible quality food and lack of customer care. When i complained about a food item that was less than fresh before its due date i questioned why and asked to speak with a manager. I received no response to my question and my request for a manager was ignored.
If you value your health and as a customer are expected to pay premium prices, then you would expect high-quality food and decent customer service. Unfortunately, Coles failed to meet these expectations. I believe it's crucial for customers to receive value for their money and proper attention to their concerns. THEREFORE, COLES DO NOT DESERVE YOUR MONEY NOR YOUR LOYALTY. ITS ABOUT TIME WE BOYCOTT COLES AND SHOP ELSEWHERE.”
“Your staff are awesome but corporate are the scourge of the earth. I am guessing with record profits they get huge bonuses under guise of investors returns. They don't care about us customers, we are a means to an end...the end of which is their individual income pushing up well and truly over 6-7 figures. Look at how low you pay the front line employees, the ones who actually do the work (unlike you lot), how are they supposed to pay rent and feed themselves. Oh that's right, you lot do not care do you because you think a pathetic discount makes up for it. It's absolutely disgraceful when prices have double on almost everything while inflation has decreased and your profit margins increase. I call it profiteering.... don't blame your suppliers or the cost or the cost of transport. Have some transparency and accountability. Transport is tax deductible, so are wages and losses plus the company has an extremely low tax rate compared to us customers. An inquiry may find you lot profiteering but we all know nothing will come of it because you lot have a monopoly on the food market. And as we have seen before with fuel prices nothing gets done. So I am now boycotting your shops and will go to the independent shops. I hope all Australian do so that your profits plummet, forcing the company to reduce prices to what they should be.”
“Online ordering system is a joke, it says on the customers end the order is there but when you speak to so called customer service they say they cannot find it. They then will not attempt to deliver it and say it was my fault when clearly it is listed on my order page as a active order. Way of compensation is a big 20 dollars and a very very insincere apology, if you can call it that. Arrogant and rude staff who really do not care, must be good to be big business and be supported by the government so you are not accountable for anything.”
“Not fresh
A lot Not available, then why could I order? Especially as what was missing was the reason I chose this option.
When I look at my total order I am dissapointed at how little costs so much.
Unreliable always.”
“Coles customer care is non existent ,you get to speak to an idiot on the phone who has no intention of helping you .I done an order online and it wouldnāt process because the site crashed .I done another order that worked.Then Iām informed 2 orders are coming .Their solution take the goods back to Coleās to whom do I take it too .Then call them back and we may refund you .im sure Coles are going to take back lettuce ,tomatoes perishables back .i am never going to get Coles shopping again.Another customer going to Woolworths .How much has that cost the company.religiously shopped every week there .I will lodge with consumer rights on this .now Coleās can shove it up there ass !!!! look at your review status you morons .Consumer support staff can hear at home being complete muppets .good bye and f##k off .”
“FORCED to use SELF SERVICE that's word I'm using FORCED at Ingle Farm shopping centre South Australia as this store has REMOVED SERVICE Counters and bagging , and Australians are still PAYING GST prices a blown out of the water up and up why are we paying MORE when Coles overheads are NO MORE I will NEVER enter another COLES STORE as long as I'm alive and will be asking family and friends to do the same I don't work for Coles don't get any discounts for serving , bagging and paying for groceries , don't get and attend Christmas staff parties and I will not be FORCED , NOR PUSHED INTO Being a slave to wealthy CEO's boardmembers , and shareholders . I will NOT be scrutinized / photographed by Coles ,and Woolworths ,Afterall it's my MONEY I'm spending not yours”
“I have been shopping at coles for over 20 years but that has now changed. My online order was canceled at no fault of my own. Instead of organising a redelivery like I requested. I was forced into a refundā¦ that was on Wednesday, today is Sunday. I am still with out my money and am unable to do a food shop to feed my children. I have reached out to coles on many occasions and was told someone would be in touch and yet nothing.
Customers beware & avoid coles. This is a regular occurrence.”
“Took my money for my online order, then on the day the order is supposed to be delivered, CANCEL the order and say they aren't going to deliver it?!!!! Online customer service just gave standard template responses and offered no resolution to keep a long time customer happy. Will never do my online shopping with Coles again, will stick to Woolworths. Woolworths would never do this to their customers.”
“The mince meat is usually off a number of days before the use by date. Customer service now is dreadful also. Unhelpful, arrogant manager who rejected the return of a Coles Branded product without a receipt.
The customer service representative on the complaints hotline advised me that I should have been provided a refund or exchange when it was returned to the store and provided me with a Reference No. to get an exchange - when visiting the store again, I was advised the reference number was not relevant. Coles have lost the plot on customer service.
My last spend at Coles Tooronga.”
“Small muffins in cellophane, a good cheap snack for mums and kids on the move, was $1, now $1.75 - not worth it, and a 75% markup. WTF?? 12 items or less checkout now mostly blocked, rarely manned. Wait til a smoker shows up before staff arrive. This is to encourage customers to use the hated self serve.”
“Coles delivered today, and again sent expired food, I went off them for a bit anyway from this issue giving them a chance, but now gone with Woolworth as never had this issue, this happens a lot I highly recommend anyone not to buy from coles, you pay high prices and get expired food, waste of money. Had to share as donāt want other families to go through this.”
“The meat in coles across the country is filthy.
Itās disgusting to look at and the most unappetising presentation.
This is all in the aide of cost cutting and extreme profiting.
On top of this, 25c a paper bag (smaller than the previous plastic bag)and your advertising that you are keeping costs down whilst price ripping people off.”
“Click and collect appears to be beyond my local store . Too many mistakes. The Flybuy bonus offers' seem to be be put forward , the day after I have already shopped. ...... I must say tho that my falling opinion of Coles overall, has only been evident this year. I do hope they can overcome what i see as a massive nose dive .”
“Coles staff should be trained in packaging especially the checkout assistants. They should learn that raw meat should not be packed with other food items.”
